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Home > FlexCMS Support Forum > General > General Discussions > Still Waste Your Time And Money on Customer Service? You Need A Help Desk!

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Still Waste Your Time And Money on Customer Service? You Need A Help Desk!
Started December 27, 2011 @ 3:51am by Guest
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Guest
 
Still Waste Your Time And Money on Customer Service? You Need A Help Desk!December 27, 2011 @ 3:51am
If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference.
Experience shows that using a regular email client (e.g., Outlook, Thunderbird, Gmail) does not give the whole picture quickly nor in a convenient way. It has been proven that providing high-quality customer support is only possible using special software i highly recommend the [removed]!
 

Last Edit: December 27, 2011 @ 11:45am by DCSun
DCSun
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December 27, 2011 @ 11:45am
Generally I waste most of my time deleting spam from losers like you!


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